Refund policy

At Nine99 Store, customer satisfaction is our priority. We strive to deliver quality products at the best prices. If you receive a damaged, defective, incorrect, or missing item, we are here to help.

Eligibility for Returns

We offer a 5-day return window from the date of delivery for the following cases:

Wrong product received
Damaged product received
Defective product received
Product with missing parts or accessories
Product significantly different from the description shown on our website

To be eligible for a return:

The return request must be raised within 7 days of delivery.
The product must be unused and in its original condition.
Original packaging, tags, labels, and accessories must be intact.
Proof of purchase (order number/invoice) must be provided.

Non-Returnable Items

Returns will not be accepted in the following situations:

Change of mind after purchase.
Product damaged due to misuse, improper handling, or normal wear and tear.
Products returned without original packaging or accessories.
Return requests submitted after 7 days from delivery.

How to Request a Return

To initiate a return, please contact our support team within 7 days of receiving your order and provide:

Order Number
Product Name
Clear photos or videos showing the issue
Brief description of the problem

Our team will review your request and respond within 2-3 business days.

Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved method.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for damaged, defective, or incorrectly shipped products, subject to stock availability.